Privacy Policy
Effective Date: 25 Sep 2025
Last Updated: 25 Sep 2025
Inteligencia Artificial Mexico (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when providing services through the Meta WhatsApp Business API (“WhatsApp API”).
By interacting with us through WhatsApp, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our WhatsApp API services, we may collect the following types of information:
Account and Contact Information
Your phone number
Name, business name, or display name (if provided)
Profile picture (if visible through WhatsApp)
Message Content and Metadata
Messages you send to or receive from us, including attachments (e.g., images, documents, or voice notes).
Metadata such as timestamps, delivery/read receipts, and technical logs necessary for message delivery.
Business Interaction Data
Records of transactions, support requests, or inquiries made via WhatsApp.
Technical Information
Device information, IP address, browser type, operating system, and connection details, where necessary for security and performance monitoring.
2. How We Use Your Information
We use the collected information for the following purposes:
To provide and operate WhatsApp messaging services.
To respond to customer inquiries, provide support, and deliver requested services.
To process transactions, confirmations, or notifications.
To improve and monitor our services, including analytics and troubleshooting.
To comply with applicable legal obligations.
3. Sharing of Information
We do not sell or rent your information. We may share information only in these circumstances:
With Meta Platforms, Inc.: As required for message delivery and in accordance with WhatsApp’s own privacy policy.
With Service Providers: Trusted third-party vendors who assist with hosting, analytics, or support services, bound by confidentiality obligations.
For Legal Reasons: When required by law, regulation, or legal process, or to protect our rights, users, or others’ safety.
4. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Message content is generally retained only for the time necessary to deliver it, unless you interact with us in ways that require record-keeping (e.g., transactions, support history).
5. Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is completely secure.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict processing of your data.
Request data portability.
To exercise these rights, please contact us at support@iafact.io.
7. International Data Transfers
If you are located outside Mexico, your information may be transferred and processed in jurisdictions where data protection laws differ from your own.
8. Third-Party Policies
Your use of WhatsApp is also subject to WhatsApp’s Privacy Policy and Meta’s Terms of Service. We are not responsible for the privacy practices of these third parties.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted with a revised “Last Updated” date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Inteligencia Artificial Mexico
Email: support@iafact.io
Phone: +52 221 282 2205
Address: Puebla MX